How to Communicate Effectively in the Workplace

How to communicate effectively in the workplace:

Strategies for Listener

Listen attentively.
Look at the speaker with open
body language.

Do not interrupt.
Take a breath instead!

Accept silence.

Clarify what you hear.
What? How? Versus Why?

Reflect on what you hear.
Including empathic responses.

Strategies for Speaker

Speak attentively.
Directly without being harsh.

Use I statements.
Versus “you”/blaming.

Do not over speak.

Take a breath!

Avoid cross examination.